Privacy Policy
Effective Date: March 13th, 2025
Last Updated: March 13th, 2025
1. Introduction
Axelle Tech LTD ("Company," "we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (axelletech.com) or use our services.
2. Data Controller
Company Name: Axelle Tech LTD
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Contact Email: info@axelletech.com
Jurisdiction: England and Wales
3. Information We Collect
| Category | Data Elements | Source | Purpose |
|---|---|---|---|
| Personal Identifiers | Name, email, phone | User input | Account creation, communication |
| Booking & Stay Data | Reservation details, preferences | Hotel partners, user input | Service delivery, personalization |
| Usage & Analytics | IP address, device info, session data | Website analytics, logs | Performance improvement, security |
| Cookies & Tracking | Session cookies, preferences | Browser | UX enhancement, marketing |
4. Legal Basis for Processing
- Consent (opt-in communications)
- Contract performance (service delivery)
- Legitimate interests (fraud prevention, analytics)
5. How We Use Your Data
- Provide and personalize our digital concierge service
- Respond to inquiries and fulfill requests
- Improve and develop new features
- Comply with legal obligations
- Marketing communications (with consent)
6. Data Sharing & Disclosure
- Hotel partners (service fulfillment)
- Third-party service providers (WhatsApp API, analytics)
- Legal authorities (compliance)
7. Data Retention
- Personal data: 3 years from last interaction
- Analytics logs: 1 year
8. Your Rights
- Access, rectify, delete, restrict processing, data portability
- Withdraw consent anytime
- Lodge complaints with supervisory authority
9. Cookies & Tracking
- Essential cookies: required for service
- Functional cookies: preferences
- Analytics cookies: usage insights
10. Security Measures
- Encryption (TLS) in transit
- Access controls and regular audits
11. International Data Transfers
Transfers subject to EU Standard Contractual Clauses or equivalent safeguards
12. Changes to Policy
We update this Privacy Policy periodically and will notify you of material changes via email or website banner.